Capitol Nutrition ships all products out of our Mokena, IL and Bolingbrook, IL locations. Now offering free standard shipping shipping to the USA on any order.
Capitol Nutrition also offers USPS Priority Mail, UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select. Costs for these services will be displayed when you checkout. Please note the shipping cut off time Monday - Friday is 2pm CT.
Delivery Times
UPS and USPS themselves only offer service guarantee on USPS Priority Mail Express and UPS Next Day Air. Anything lesser DOES NOT qualify. In addition, only mechanical delays (delays caused by the carrier themselves) that are eligible. Meaning delays due to weather do NOT qualify. When choosing your shipping method, please note that weekends are not considered business days. UPS and USPS themselves only offer service guarantee on USPS Priority Mail Express and UPS Next Day Air. Anything lesser DOES NOT qualify. In addition, only mechanical delays (delays caused by the carrier themselves) that are eligible. Meaning delays due to weather do NOT qualify.
APO/FPO/DPO
Capitol Nutrition offers discount shipping to the military. Normally packages arrive in 4-10 business days via USPS Military Mail.
Address Errors
Errors sometimes happen when you enter your address information. Please make sure to double check your shipping address. If we ship your package to an incorrectly entered address, we can sometimes re-route it, but you may incur additional charges from that carrier. You are responsible to repurchase the order if the address was entered incorrectly and marked delivered. Also, if we have to re-ship your package (after we receive the first one back), you will be charged for shipping. If you know you entered the wrong address, you must call us to resolve, as emails, social media messages and live chat may not be answered in time.
Lost Packages
If you experience any issues with your order—such as missing items, receiving the wrong product, receiving an opened container, or if your order is marked as delivered but was not received—please contact us (phone or email) within 48 hours of the delivery date.
This timeframe allows us to review our shipping footage and verify delivery using the carrier's GPS coordinates. Unfortunately, if more than 48 hours pass, we will no longer be able to address these concerns.
Weather Related Delays
Please note that we cannot control the weather and deliveries during bad weather by all shipping companies. Once we ship out, it is up to the shipping companies to deliver packages through bad weather. We will definitely work with you to find out more information, but it is out of our control when weather is an issue and refunds cannot be given due to it.
Fraud
Capitol Nutrition uses a 3rd party fraud prevention company to monitor all transactions coming in. This is done instantly and you won't even notice. This is to help protect not only us, but our customers. If your order is flagged for fraud, you will be required to give more verification information before the product is shipped.
In Stock vs Out of Stock
We have 1000's of products in our warehouse, but also get 100's of orders each day. If a product shows "In Stock", it will normally ship out same (if ordered before 2pm CT) or next day. If a product lists "Out of Stock", we will most likely not be getting that product again. If it says "Shipping Delayed", that product is on order and will be shipped out as soon as it returns to inventory. Orders ship out once the order in it's entirety is all in stock and ready to ship.